The Data Protection Authority has fined Tim 9 million and 516 thousand euros for numerous violations of privacy and telemarketing regulations.
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Under the Authority’s scrutiny is the operation of some illegal call centers making promotional calls on behalf of the company, using numbers outside the official sales network, to illicitly collect users’ personal data, who believe they are instead speaking with an authorized Tim agent.
The procedure originates from complaints about unwanted promotional calls made on behalf of Tim: about 7,000 in 2025.
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The reasons
The calls were made, explains the Authority, using numbers not registered in the Register of Communication Operators (Roc) or altered (spoofing), often directed to users registered in the Public Opposition Register (Rpo). The Authority found the company’s justifications insufficient: adherence to a code of conduct – the Data Protection Authority reiterated – does not exempt the data controller from the obligation to supervise the actions of its partners and to verify the effective application of data protection measures throughout the entire telemarketing chain.
The Data Protection Authority also found systematic non-compliance by Tim with obligations regarding the exercise of data subjects’ rights, due to failure or late response to requests for access, deletion, and opposition, as well as the adoption of excessively complex and, in some cases, non-functioning unsubscribe procedures.
In addition to paying the fine, the company will have to introduce corrections in the lead generation procedure, strengthen controls and supervision over the sales network, and adapt the procedures for exercising rights.
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