In Terranova di Pollino, in the province of Potenza, to renew the passport you had to travel 150 kilometers. Since the service landed in the post offices of the Polis project, that distance has been eliminated for thousands of citizens throughout Italy.
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Over 250 thousand
As of July 31, 2026, the requests for issuance and renewal managed by Poste Italiane reached 256,487, of which 198,429 in the Polis offices of municipalities with fewer than 15,000 inhabitants and 58,058 in the 431 counters activated in large cities, including Rome, Milan, Naples, Florence, and Bologna. Leading in the number of requests are the provinces of Verona (17,123), Bergamo (15,637), Vicenza (15,412), and Monza (10,860).
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Polis Project
The service, born within the Polis project to bring Public Administration services to small centers, was then extended to large cities thanks to the agreement with the Ministry of the Interior. The procedure requires an identity document, tax code, a photo, and payment of 42.70 euros plus 73.50 euros for the telematic stamp; in case of renewal, the old passport must also be delivered. Biometric data are collected directly at the counter and transmitted to the competent Police.
Home delivery
Among the available options, home delivery of the passport: it is chosen by 80% of those living in small centers, compared to 32% of residents in large cities.
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